Support
We're here to help. Check the answers below, or write to us directly.
Your account
How do I create an account?
Install the app and enter your mobile number. We text you a six-digit code; enter it and choose a display name. That's your account: there's no password.
I changed my phone number. How do I keep my account?
Write to support@codeblock.co.tz with your old and new numbers (never send a sign-in code). We'll check the account is yours and move it.
Can I use my account on two phones?
Yes. Sign in on each phone with the same number. You can see your devices and sign them out from your account page.
Sign-in code (OTP)
My code didn't arrive
- Check the number, including the network prefix (for example 0712 345 678).
- Wait a minute: SMS can be slow at busy times. You can ask for a new code after the timer runs out.
- Make sure you have signal and your inbox isn't full.
- After several requests you'll have to wait a while before asking again. This protects your number.
Someone asked me for my code
Don't give it to them. Drafti Ligi staff will never ask for your code. Anyone who has it can sign in to your account.
Purchases and top-ups
How do I top up gems with mobile money?
Go to drafti.co.tz/topup, sign in with your account's number, choose a pack and confirm the payment request on your phone with your PIN. M-Pesa, Mixx, Airtel Money and HaloPesa are supported.
I paid but my gems haven't arrived
Most payments are confirmed within a minute; some networks take longer. Check your account page for the payment's status. If it says paid but the gems are missing after 30 minutes, email us the receipt reference and the paying number.
Where are my receipts?
Web top-up receipts are on your account page. Receipts for in-app purchases are sent by Apple or Google.
Refunds
Can I get a refund?
- App Store or Google Play purchases: refunds are handled by Apple or Google under their rules. Ask them from your purchase history.
- Web top-ups: if you were charged but didn't get the gems, or were charged twice, email us and we'll deliver the gems or refund you.
- Gems and coins have no cash value, so unused gems can't be cashed out. Your rights under Tanzanian consumer law are not affected.
Details are in the Terms of use.
Cheating and bad behaviour
How do I report a cheater?
Email us the opponent's display name, the time of the game and what you saw. We review reports by hand and look at the game itself. We can't share the outcome, but we act on every confirmed case.
Someone is abusive in chat
Use Report on the message in the chat, and block the player from their profile. Messages with several reports are hidden while moderators review them.
Deleting your account
How do I delete my account?
In the app, or from your account page on this website. You're signed out everywhere and the account is erased after 30 days; signing in again before then cancels the request. You can also download a copy of your data there first.
The Mashabiki collection
Are the Mashabiki skins official club products?
No. They're fan-inspired designs, not affiliated with or endorsed by any club. See the fan collection note in our terms.